Multicultural Communities Council of Illawarra


December 7


10:00 am - 12:00 pm

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Multicultural Communities Council of Illawarra

Culturally Inclusive Service Delivery and Working Effectively with Interpreters
Free online cultural training for aged care providers

Learn how to work with professional interpreters in aged care settings to communicate effectively with consumers from culturally and linguistically diverse (CALD) backgrounds and develop strategies for a more culturally inclusive service which supports their goals, needs and interests.

MCCI and The Translating and Interpreting Service (TIS National) deliver this online training – Culturally Inclusive Service Delivery and Working Effectively with Interpreters – which is free for aged care providers.

ZELJKA CANKOVIC, Education and Training Coordinator, has been working with MCCI since 2018. Zeljka has worked in Refugee Settlement Sector for 12 years where she gained valuable experience in working with CALD communities and services involved in clients settlement. She was also employed with Housing NSW as a Senior Client Service Officer Specialist. Apart from these roles, Zeljka has been employed with TAFE Community Services as a casual part – time teacher. She holds a Bachelor of Science Psychology, Diploma of Leadership and Management, Certificate IV in Training and Assessment and Certificate in Understanding Dementia.

Jennifer Cvetkovski is a Senior Account Manager with the Translating and Interpreting Service (TIS National). Jennifer currently manages TIS National’s Commonwealth Government and Non-Government (NGO) portfolio of clients. Jennifer works closely with service providers in the aged care sector promoting access to interpreting services and demonstrating how to work effectively with interpreters.