Learn how to work with professional interpreters in aged care settings to communicate effectively with consumers from culturally and linguistically diverse (CALD) backgrounds and develop strategies for a more culturally inclusive service which supports their goals, needs and interests.

MCCI and The Translating and Interpreting Service (TIS National) deliver this online training – Culturally Inclusive Service Delivery and Working Effectively with Interpreters.

Heba Hassanin is an Education and Training Officer with PICAC/MCCI and Accredited Practising Dietitian with MCCI’s Allied Health Team. She holds a Master of Dietetics and Nutrition, Certificate IV in Training and Assessment and a Certificate in Understanding in Dementia.

Jennifer Cvetkovski is a Senior Account Manager with the Translating and Interpreting Service (TIS National). Jennifer currently manages TIS National’s Commonwealth Government and Non-Government (NGO) portfolio of clients. Jennifer works closely with service providers in the aged care sector promoting access to interpreting services and demonstrating how to work effectively with interpreters.

Partners in Culturally Appropriate Care (PICAC) NSW & ACT is part of the nationwide PICAC Alliance which is funded by the Australian Government to support aged care service providers to deliver care that meets the needs of culturally and linguistically diverse (CALD) people. PICAC NSW & ACT is auspiced by the Multicultural Communities Council of Illawarra (MCCI).