In 2021 MCCI was honoured to receive the Illawarra Business excellence in workplace culture award. While diversity is at the core of everything MCCI does and a key strength of the organisation, it is not something they ever take for granted. Executive Operations Manager Sarah Wilson speaks about how through a period of rapid growth and expansion into new areas, MCCI has made considered and intentional effort in making the organisation a great place to work and volunteer, and how they have adapted systems and processes to do this, but not always got it right.