Vision, Purpose & Values

Our Vision

An inclusive society that embraces, celebrates and values cultural diversity.

Our Purpose

We are a leadership voice for culturally and linguistically diverse communities, providing services that meet community needs, promote harmony and social inclusion, and build community capacity.

Our Values

  • Diversity – We believe in an inclusive and culturally diverse society
  • Respect – We value the contributions of all people, celebrate diversity, and uphold the dignity of others
  • Integrity – We always act in an open, honest, ethical and courageous way
  • Empowerment – We advocate and actively support others to realise their aspirations and goals
  • Collaboration – We work cooperatively with others who share our vision, values and purpose
  • Hope – We are inspired by the potential that change can bring to our community

Strategic Directions


We will provide strong advocacy and representation, while building the capacity of culturally and linguistically diverse communities.

  • We develop a proactive public perspective on multiculturalism, diversity, and social inclusion that is constructive, respectful, and evidence-informed
  • Our approach to advocacy ensures that we have mechanisms to engage effectively with the broad range of culturally & linguistically diverse communities
  • We build the capacity and participation of culturally & linguistically diverse communities by providing information, advice, and giving member-support to help achieve their purpose.

Culturally Appropriate Care & Support

We will effectively engage and support those who need our help with vibrant, connected, and culturally appropriate services.

  • Services and programs are designed and delivered by placing customers and communities at the centre of our work always
  • We communicate openly and effectively to establish and maintain trust with our customers and communities 
  • Our services meet or exceed our customer’s expectations, quality standards, and operate within a culture of continuous improvement.


We will develop stronger relationships, programs, and services with those who share our values and purpose.

  • We pursue strengthened partnerships with government, business, non-government organisations and the community to achieve our purpose 
  • Others work with us because our reputation is one of a trusted, respected, and results-driven community partner in culturally appropriate care, representation, and support


We will continue to be financially sustainable, pursue new ideas and services, and implement leading governance standards.

  • As we grow and extend our work, each service is financially sustainable and contributes to our purpose
  • Our business systems and processes are robust, efficient, adaptable, and useful for our purpose
  • We understand and anticipate our community's needs now and for the future

Staff & Volunteers

We will ensure our dedicated staff and volunteers are supported by creating a culture of excellence, teamwork, and continuous improvement.

  • We attract and retain high quality staff and volunteers who apply our values in everything that they do
  • Our staff and volunteers are supported to meet the changing needs of our community, our customers, and our sector
  • Our staff and volunteers feel valued as part of a high performing team that is deeply connected to our purpose