Feedback & Complaints

MCCI welcomes and encourages feedback, including complaints, to help us improve our services. All feedback is considered and valued, and we ensure it is handled promptly, fairly and in confidence. We strongly support the rights of clients, carers and family members to provide feedback or make a complaint regarding the services they receive.

You can provide feedback in the easiest way for you:

  • In person to a staff member
  • In writing by letter, email or form
  • Over the phone - 02 4229 7566
  • Through an advocate or representative

Feedback does not need to be provided in English. Please get in touch if you need any help or support in providing your feedback.

What happens when MCCI receives feedback? All feedback is carefully considered in line with our Complaints and Feedback Policy. If you have provided your details we will discuss the matter with you and tell you what action we are going to take. If you make a complaint your services will not be adversely affected. You will continue to receive the highest quality of care and be treated with respect.

Please download the MCCI’s Complaints and Feedback Policy here.

Who else could I contact during the process? At MCCI, we aim to solve and issues or complaints with you directly, but we also respect your rights to make external complaints if you are unhappy with our service. Independent advocacy and external complaints services include:

NSW Ombudsman                                                             1800 451 524

Australian Human Rights Commission                              1300 656 419

Aged Care Complaints Commissioner                              1800 550 552

Seniors Rights Service                                                      1800 424 079