Client Support Officer - Help at Home

  • Fixed term contract to 30 June 2020- with view to ongoing employment
  • SCHADS Level 3
  • 21 hours per week, flexible hours
  • Dynamic, growth orientated organisation
  • Wollongong CBD location- close to beach with off street parking

The Multicultural Communities Council of Illawarra (MCCI) has been supporting communities in the Illawarra and Shoalhaven for over 40 years. Its diverse and talented team has been driving organisational growth and we now have an opportunity for an experienced Client Support Officer to join our Care Services team.

This is a pivotal role in the Care Services team that will provide a range of administrative support duties to the Care Coordinator (Help at Home) and Care Services Team to ensure that aged care services to multicultural seniors are efficiently planned, implemented, and monitored.

In return the role offers variety and not for profit salary packaging benefits, whilst living the south coast lifestyle and working for an organisation with a staff satisfaction rating of 96%.

To be successful in this role you must have:

  • Demonstrated experience in providing high quality administrative and client support in a front-line human services context
  • Demonstrated experience in working with client databases
  • Capacity and willingness to work in a high volume, fast paced, and multidisciplinary service environment
  • Detailed knowledge of the aged care system in Australia, as well as the Australian Home Care Standards, will be highly regarded but is not essential
  • Unrestricted motor vehicle licence and own motor vehicle
  • An understanding of the issues facing Australians from culturally & linguistically diverse backgrounds will be highly regarded
  • Relevant tertiary qualifications (minimum Diploma) or substantial experience in similar roles

For more information about the role, please download the position description. For a confidential discussion regarding this position, call Sharon Seymour on 4229 7566.

All applications must include a resume and cover letter addressing the selection criteria. Please email applications to

Applications will be assessed as they are received with a final closing date of Sunday 16 December 2018.

Downloads Type Size
PD036_-Client_Support_Officer-_Help_at_Home.pdf PDF 283.84 KB