Learn how to work with professional interpreters in aged care settings to communicate effectively with consumers from culturally and linguistically diverse (CALD) backgrounds and develop strategies for a more culturally inclusive service which supports their goals, needs and interests.

This free training is delivered by PICAC/MCCI and Translating and Interpreting Service (TIS National).

Heba Hassanin , Education and Training Officer, started working with MCCI in 2019. Heba has been an accredited practising dietitian in Australia since 2017 and recently joined the Allied Health team in MCCI. She gained valuable experience in working with CALD communities and number of stakeholders. She also has more than 5 years of overseas experience working as a dietitian. Heba holds a Master of Dietetics and Nutrition. She also holds Certificate IV in Training and Assessment. She has been involved in delivering various group education and presentations to CALD communities and service providers. Heba is currently enrolled in Understanding Dementia MOOC course.

Jennifer Cvetkovski is a Senior Account Manager with the Translating and Interpreting Service (TIS National). Jennifer currently manages TIS National’s Commonwealth Government and Non-Government (NGO) portfolio of clients. Jennifer works closely with service providers in the aged care sector promoting access to interpreting services and demonstrating how to work effectively with interpreters.

Partners in Culturally Appropriate Care (PICAC) NSW & ACT is part of the nationwide PICAC Alliance which is funded by the Australian Government to support aged care service providers to deliver care that meets the needs of culturally and linguistically diverse (CALD) people. PICAC NSW & ACT is auspiced by the Multicultural Communities Council of Illawarra (MCCI).