Feedback & Complaints

MCCI recognizes that members, clients, and stakeholders have the right to provide feedback and to raise a complaint or appeal, and to have their concerns considered, investigated and resolved promptly, fairly, impartially, and confidentially. MCCI manages feedback, complaints and appeals consistent with the principles of natural justice and protects individuals from any form of retribution, repercussion or reprisal. MCCI welcomes and encourages feedback, including complaints, in order to identify issues and/or improve the operation of policies, procedures, and services.

For a copy of our feedback & complaints policy or if you would like to provide feedback or make a complaint to MCCI, please contact

Chris Lacey

Chief Executive Officer

PO Box 238

Wollongong NSW 2500

or call 02 42297566